There is a new feature available to all NetWaiter restaurants — the NetWaiter Broadcast Hub. This dynamic tool allows restaurants to quickly communicate information with customers, and allows for instant customer interaction.
Now, restaurant owners and managers can send out real-time updates to customers on all sorts of things. Announcements, new dishes, menu changes, or promotions can be posted on a restaurant’s Broadcast Hub and instantly be available for customers to read.
NetWaiter was the first online ordering company to link Facebook to online ordering. With NetWaiter’s new Broadcast Hub, there is even more ability for restaurants and customers to interact. It’s all about keeping customers in the loop and engaged as much as possible.
If you want to run a two-hour special on appetizers on a Monday evening, the NetWaiter Broadcast Hub is the perfect tool to get the word out. Customers can also interact with a restaurant using the NetWaiter Broadcast Hub, by giving a ‘thumbs-up’ to comments or making comments of their own.
Only customers who have placed orders, or those who are logged-in, can post comments and interact with a restaurant’s Broadcast Hub. Customers can also view comments of others, allowing them to share information and use the power of referral to influence each other’s ordering decisions. Restaurants have full control of their Broadcast Hub and the ability to delete any posts within their NetWaiter Management Console.
The NetWaiter Broadcast Hub allows restaurants to step up communication with customers and encourage more interaction and engagement. If a restaurant does not have the staff, or is unable to follow-up or monitor communications through the tool because of vacation or absence, they can disable the widget and then turn it back on at their convenience.