Scheduling staff for your restaurant can be a tricky job. There are often dozens of employees with constantly changing preferences and requirements, and you’ll be scheduling days, nights, weekends, and everything in-between. In order to stay on top of these scheduling constraints, it’s important to give yourself the right tools, which is where text messaging comes in. Text messaging is simple, convenient, and affordable. With SMS, you can make scheduling easier than ever.
Here are five ways that text messaging will play a crucial part in your restaurant scheduling strategy:
1. Sending Schedules Quickly
Getting schedules to your employees quickly should be one of your top concerns. They’ll need time to adjust to the schedule, request any switches if necessary, and plan the rest of their week. If you’re just posting it at the restaurant, it could take them a day or two before they ever see it.
This is one of the biggest reasons text messaging is so powerful. 98% of all text messages are read, and 90% of them are read within the first three minutes! When you send the schedule out, you can rest assured they’ll be received quickly.
2. Covering Shifts at the Last Minute
When an employee calls out sick or your restaurant is much busier than you originally scheduled for, you need to get somebody to help as soon as possible. Sending a quick text alert to all non-scheduled staff gets the job done with no hassle and you can be sure that the messages are being delivered and read within minutes.
3. Ability to Segment
The right text messaging service allows you to segment your users, so that you can send messages just to relevant staff. For example, if you need a couple servers to pick up an extra shift next Saturday, you can send a message to just the servers without bothering the hosts or kitchen staff. This ensures that everybody knows when they receive a message, they need to pay attention.
4. Automating the Staff’s Scheduling Inquiries
Perhaps the best part of using a text message service to handle your scheduling communications is the ability to automate everything. You can automate simple tasks, like letting employees send a quick message to get their schedule for the current or upcoming weeks. You can even let them submit and check on PTO requests. This helps the employees since it’s much more convenient and it helps you since you no longer have to spend time manually answer and handling these questions.
5. Going Beyond the Staff
There are a variety of ways that a text service can help you communicate with your customers, too. For example:
· You can send automated reminders to customers who have a reservation booked.
· Offer exclusive coupons and rewards to your most loyal customers.
· Let customers send a quick message to see what your daily specials are.
· Allow customers to opt-in for updates about menu changes, events, or other news that is relevant to them by creating shortcodes.
This lets you build a relationship with your customers, while improving your restaurant’s service quality. In fact, many studies show a direct relationship between effective communication and customer loyalty.
Scheduling is a time-consuming task for any restaurant, but text messaging makes it simple. You’ll be able to send schedules instantly, automate many schedule-related tasks, and even go beyond scheduling if you want. In the end, you’ll operate much smoother and more efficiently.
For more information on how implementing a text messaging software can improve your restaurant’s communication, click here!
Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.