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In a blog post earlier this month, we talked about how NetWaiter’s online ordering system can help you cater to increased demand for customization – requests for extra meat, double avocado, or other add-ons.

To help accommodate these requests, in addition to upselling the order, it’s important to include any paid option as a selection customers can click to add.  But what happens if a customer enters a separate request in the Special Instructions field that should incur an additional charge?

These special instructions, which restaurants are happy to fulfill, can cause a difficulty when an order is pre-paid. Do you honor the request for extra turkey, even though you haven’t been paid for it, or do you hold off and not include it?

To address this, NetWaiter has developed a Secondary Transaction Feature to allow a restaurant to run a separate charge on a customer’s card, after the initial transaction, to pay for that special request.

This is also a handy feature to add a tip.  A customer may not have thought about a tip when placing their online order, but the Secondary Transaction Feature allows delivery drivers to add a tip to an order, after the initial payment, if the customer tells them to.

Another new addition to NetWaiter is the Hidden Item list.  NetWaiter has always allowed restaurants to “hide” items on their menu, most often because the kitchen has run out of a key ingredient or the item was a limited special that may come back in the future.

This new feature shows “All Hidden Items” in one section of the Management Console for easy management.  Managers can see all items on their menu that are hidden, in one place, and then unhide those that they want to be available again.

NetWaiter Team

Author NetWaiter Team

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