Last month, we reported that NetWaiter now offers the option for restaurants to accept Dine-In orders. Customers can select the Dine-In option when completing their online order and then come to the restaurant to have their meal served to them.
What’s the importance of this?
Let’s look at a simple statistic that was recently released: Google reported that 50% of consumers stated they prefer self-service to full-service in retail environments. It’s faster, more accurate, and with today’s technology, can be more tailored to their needs.
Faster, more accurate, and tailored to their needs. In other words – convenient.
We often hear anecdotal reports of customers who order meals well in advance of their arrival because their time is limited. Rather than wait at their table for a waitress to take their order, they call in advance to save time and have the meal waiting for them upon their arrival. With this new feature, they can forget the phone and simply place their order online.
With a limited amount of time, employees can still get out of the office for lunch – by ordering in advance, they can get back to work on time.
Again, it all comes back to convenience, even in a Dine-In situation.
Enabling the option for customers to place Dine-In orders is easy through the NetWaiter Management Console. The updated Reporting section and the new Sales Dashboard also include the Dine-In order statistics.