Customers resort to online searches, especially through their smartphones, to find restaurant information more and more these days. Bad online information, however, can hurt you. A recent industry study revealed that 68% of people are not likely to visit a restaurant, café, or bar after encountering incorrect online information about the business.
Here are a few tips about managing your restaurant’s online presence:
Know Where You Are Listed – The numerous online outlets—Yelp, Foursquare and others—enable customers to identify, rate, and comment on the restaurants they patronize. Be sure to regularly search for your restaurant online. If you find a place where you are not listed, check into what it takes to get listed. More importantly, if you see incorrect information, have it fixed ASAP.
Know What Counts – The aforementioned study also said that 60% of consumers say the menu is the most important factor in selecting a restaurant online. For all of your online listings, you can link customers to your custom NetWaiter menu. It will be available to consumers online and via mobile. Photos are good, too – a few pictures of your restaurant (inside and out) are helpful selling tools.
Keep Online Information Updated – Remember, nobody likes a restaurant with bad or outdated online information. Check and update your information regularly. And most importantly:
Make sure your restaurant’s online ordering capabilities via NetWaiter are prominent – The quicker you can get customers to your online ordering site and placing their order, the better your bottom line will be.