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Customer Tip of the Month

This from the Open Forum Blog of American Express: Practice the “benevolent ambush.” This tip for better customer service comes straight from psychiatric research that found people were more grateful for an unexpected dollar bill than they were for the...

Too Big a Slice (of the Restaurant Pie)

Recent articles in respected business publications reveal that restaurants are seriously questioning the business sense of portal sites that offer online ordering.  An article in Bloomberg BusinessWeek relates how Pedro Munoz, owner of Luz, a Latin American restaurant...

Simple Steps to Boost Online Ordering at Your Restaurant

The advantages of online ordering are undisputed.  Customers love the convenience and accuracy.  You love that you can sell more meals without the added traffic in your restaurant. So how do you encourage your customers to order more online?  Here are some simple...

Daniel Shalom Schreiber is a Class Act

This incident could have been disastrous for this restaurant, but cooler heads prevailed. New Orleans Saints quarterback Drew Brees ordered takeout at Del Mar Rendezvous, a Chinese restaurant in San Diego, CA, where he used to live and where he is still involved in...

How Important is your Website and Electronic Outreach?

Are you considering SEO–search engine optimization–for your restaurant? Read this. According to OpenForum.com, Adobe recently put out a study of the importance of website optimization activities. The survey covered 1,800 digital marketers, asking them...