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How to Handle Online Complaints and Bad Reviews

Has your restaurant ever been blindsided by an online complaint?  It doesn’t matter if it’s about your online business, or an in-restaurant experience – it’s not a good feeling.  Whether it’s legitimate, or something totally unwarranted – you need to know how to...

New NetWaiter Features Make it Easier to do Business

In a blog post earlier this month, we talked about how NetWaiter’s online ordering system can help you cater to increased demand for customization – requests for extra meat, double avocado, or other add-ons. To help accommodate these requests, in addition to...

The Tipping Point for Online Ordering is Here

In sales and marketing, the tipping point is the moment when all the market factors merge, tipping in favor of a specific product service. Sales skyrocket and no one looks back. Online ordering may quickly be approaching its tipping point. For restaurants that do not...

Moment Marketing and Online Ordering

Remember the 2013 Super Bowl and the 34-minute power failure? It has a special place in football history. It was also a legendary moment in marketing. Somewhere in those thirty-four minutes, the marketing guru’s for Oreo tweeted a simple graphic—a photo of an Oreo...